Having completed an MSc in Management with a 20,000-word dissertation on the importance of corporate identity in 2008, our founder Karen Morledge is passionate about branding.
Your brand and reputation are arguably one of the most important factors in your business and we can help to enhance, protect and showcase your brand (and all that it stands for) in the best possible way. Whether that’s supporting you with a crisis communications situation, a company rebrand or anything in between, we love these kinds of challenges and projects.
With the ever-advancing ways that your brand can be consumed, it is vital that your brand is consistent across all platforms, your message is clear and your reputation managed. A positive brand reputation will build consumer confidence, foster loyalty, and help your business to grow. In the same token a downturn in reputation can quicky kill off a business and needs to be monitored and managed carefully.
Ways that we can promote your positive reputation are through the following;
Monitoring Social Media Channels And Paid Ads
Asking For Customer Testimonials And Reviews
Monitor Customer Service Practices
Monitor Customer Service Practices
Plan For Negativity
Provide Customer Value Over And Above What Is Expected.
Have Clear Channels Of Communication